Responsible Gaming
Introduction
At BitStarz, we believe that gambling should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. We are committed to promoting responsible gaming practices and supporting our players in maintaining a healthy relationship with online gaming.
Please remember: the house always has an edge. Only gamble with money you can afford to lose, and never gamble to recover losses.
Age Verification
BitStarz is strictly for adults only. You must be at least 18 years of age (or the legal gambling age in your jurisdiction) to use our platform. We employ robust age verification processes to ensure compliance with Australian gambling laws and regulations.
If you are under the legal age for gambling in Australia, you are prohibited from accessing our services.
Warning Signs of Problem Gambling
Do you recognise any of the following signs in your gaming behaviour? If so, seek help immediately:
- Chasing Losses: Trying to win back money you've lost by gambling more
- Hiding Your Gambling: Keeping your gaming activity secret from family or friends
- Loss of Control: Being unable to stop or reduce your gambling despite wanting to
- Neglecting Responsibilities: Prioritising gambling over work, school, or family obligations
- Financial Strain: Borrowing money to gamble or experiencing financial difficulties due to gaming
- Mood Changes: Feeling irritable, anxious, or depressed when unable to gamble
- Escalating Stakes: Needing to gamble with larger amounts to achieve the same excitement
- Failed Attempts to Quit: Repeatedly trying and failing to reduce or stop gambling
- Using Gambling as Escape: Gambling to avoid or relieve stress, anxiety, or other emotional problems
- Relationship Conflict: Your gambling is causing tension with loved ones
Self-Help Tools & Safer Gaming Features
BitStarz provides several tools to help you maintain control over your gaming:
- Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit into your account
- Loss Limits: Set limits on how much you're willing to lose during a specified period
- Betting Limits: Control the maximum amount you can stake on individual bets or games
- Session Time Limits: Set reminders or automatic logout timers to limit gaming sessions
- Reality Checks: Receive pop-up notifications during gameplay to remind you of time spent and money wagered
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account
- Account Pause: Take a break from gaming for a set period without permanently closing your account
We encourage you to use these tools to maintain healthy gaming habits. If you need assistance setting up any of these features, please contact our customer support team.
Support Organisations & Resources
If you're struggling with problem gambling, help is available. The following organisations provide free, confidential support:
Australia
- Gambling Help Online — Free counselling and support service for people in Australia affected by gambling problems
www.gamblinghelponline.org.au
Phone: 1800 858 858 (free call, available 24/7)
United Kingdom
- GamCare — Free support for problem gamblers and their families
www.gamcare.org.uk - GamStop — National self-exclusion scheme across all UK-licensed gambling operators
www.gamstop.co.uk
Canada
- Responsible Gambling Council — Research, education, and support for problem gambling prevention
www.responsiblegambling.org
United States
- National Council on Problem Gambling — Helpline and resources for those affected by problem gambling
www.ncpgambling.org
Phone: 1-800-522-4700 (confidential, 24/7)
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA) — Federal Centre for Health Education
Helpline: 0800 0 040 020 (free, confidential, 24/7)
Call to Action
If you or someone you know is struggling with problem gambling, please reach out for help today. Problem gambling is a serious issue, but support is available and recovery is possible.
Do not hesitate to contact one of the support organisations listed above. They offer free, confidential assistance and can help you or your loved ones regain control.
Your wellbeing is our priority. Gamble responsibly.